Most of the time, a media console falls into one of these categories:
1. Often Stocked. You can often find this particular console (this particular style and wood/finish) ready to ship because it is pretty popular and we regularly make it. Because it is popular, it might also be out of stock at times, but with shorter wait times because we build it pretty frequently.
2. Not Often Stocked. You might find this console in stock. Why it might be made to stock now and then is more art than science and we will leave it there. In the case of Cherry consoles, you might see shorter wait times for a period of time because until we lock in the stain toward the end of the process, it can be made into any of our offerings.
3. Make Just for You. This designation applies to Walnut and a few models where the alternate configuration (e.g. all drawers) is not in huge demand but we are prepared to build it when required.
So here is the bottom line: if what you want falls into the second category, grab it if we have it or allow time for us to build it. if what you want is in the third category, allows leave time for us to make it. We often do better than our estimates and only rarely go longer. No matter what, it is worth the wait to get the fine furniture you seek for many years of enjoyment.
Standout Designs furniture and accessories ship within the continental United States and to the provinces of Canada.
Furniture and accompanying accessories ship via national freight carrier ("LTL truck").
Accessories not shipping with your furniture ship via UPS, USPS or another parcel service.
Shipments originate in Pennsylvania.
Furniture will be brought to your home and out of bad weather. This is normally into your home but might be into the garage at delivery person's discretion.
If you live in an apartment building, a freight elevator is required to deliver above the ground floor.
Want or require unpacking, placement, dunnage removal or stair carry beyond a few external steps manageable with a hand-truck, choose White Glove Delivery.
See below for other fees associated with Canadian delivery.
White Glove Delivery is performed by one or two people depending on the size of the pieces ordered and whether or not flights of stairs are involved.
Your furniture will be brought to the room of your choice, unpacked, and positioned. Dunnage will also be removed upon request.
Additional charges will apply to carry the furniture up/down more than two flights of internal stairs. Please contact us for more information.
Per our return policy, you must retain the packaging, including the shipping pallet, in order to return a furniture piece.
The delivery team does not install shelves, door glass, or accessories nor do they handle electronics.
White Glove Delivery is available to most USA customers. Canadian customers can contact us for a White Glove Delivery quote. Not available to all areas.
White Glove Delivery adds 1-3 business days to transit time.
Furniture deliveries are made Monday – Friday during normal business hours, excluding major holidays.
Deliveries are made by appointment with the freight carrier. Appointment windows are typically between 2-4 hours.
Appointment days and times are set by the carrier and vary by location.
You must be present to inspect and sign for the shipment.
We are pleased to offer Standout Designs furniture to our neighbors to the north.
GST/PST is additional and is not collected by Standout Designs.
You must engage a broker to speed your furniture through customs.
We can recommend Pacific Customs Brokers ("PCB"). The fee for Standout customers is CA$110 plus a nominal credit card processing fee.
You can contact PCB at 888-538-1566 for more information. Be sure to mention Standout Designs when you call.
We can also work with a different broker that you designate.
If all furniture items on your order are in stock, we typically ship your order the next business day (possibly the same day if early enough in the morning).
Lead times vary for out of stock items from 1-8 weeks and we connect with you before shipping.
Your shipment will most likely take from 1 to 5 business days in transit to reach you.
For White Glove Delivery, add an extra 1-3 business days.
Delivery to some zip codes may be longer.