Our warranty reaffirms our commitment to providing our customers with quality products and outstanding service. Please read it before making a purchase.
Standout Designs provides the original purchaser of Standout Designs brand products with this Limited Warranty.* This warranty applies only under conditions of normal, indoor, residential use.
Standout Designs products are warranted to be free from defects in workmanship, materials, and construction for one (1) year from receipt in the home.
This warranty does not apply to minor size, shape, and color variations from piece to piece that can occur due to craftsmanship and the use of natural materials in Standout Designs products. This warranty does not apply to minor color variations between actual furniture pieces, color chip samples, and/or photographs (electronic or print). Wood furniture will have natural variation in grain and color, and inherent characteristics such as knots, mineral streaks, pitch pockets, and grain variation. These are not considered quality defects. This warranty does not apply to Standout Designs products sold "as is" or purchased from a source other than Standout Designs. Any product modification voids this warranty. Standout Designs products are not warranted against normal wear and tear, damage resulting from improper use, accidents, abuse, neglect, or damage or appearance changes resulting from improper care or storage. This warranty does not apply to damage or appearance changes related to the expansion and contraction of wood due to extremes in humidity. Please refer to our Caring for Your Furniture Care page on our website.
THE REMEDIES PROVIDED HERE ARE EXCLUSIVE AND TO THE EXTENT ALLOWED BY APPLICABLE LAW ARE IN LIEU OF ALL OTHER REMEDIES, WARRANTIES, OR REPRESENTATIONS, EXPRESS OR IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS AND LIABILITIES, WHETHER IN CONTRACT OR IN TORT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED HERE. IN NO EVENT SHALL STANDOUT DESIGNS BE LIABLE FOR SPECIAL OR CONSEQUENTIAL OR OTHER DAMAGES.
This warranty is valid only in the continental United States, excluding Alaska and Hawaii and only on Standout Designs products purchased after 06/06.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not allow the exclusions and limitations on incidental and consequential damages or the limitations on implied warranties, so the described limitations may not apply to you. However, proper care and use are essential for preserving your rights under this warranty. For complete use and care instructions, please refer to the Standout Designs Furniture Care page available on our website www.standoutdesigns.com/care.asp.
Provide your dated sales receipt to initiate your warranty claim, and, if possible, proof of delivery date as well. The sole remedy provided by Standout Designs under this warranty will be to repair or replace the defective part or product or to issue a refund of the price paid. Standout Designs reserves the right to decide the appropriate remedy. If we decide to replace the defective item, only the defective item will be replaced. If we decide to replace a product we no longer sell, we will replace it with a comparable product. Refunds, if any, will be adjusted for the product's use and age. If your product is repaired or replaced, the limited warranty will not be renewed or extended. Should you have any questions or concerns, please contact us toll-free at 1-877-325-9663.
*Products of other companies purchased through Standout Designs are covered by the manufacturer's warranty, if any.
Free Threshold Delivery is included with your console purchase. It is performed by one person with a dolly or hand truck. You may need to help steady larger items (like the Haven EX 82w) on the dolly or hand truck.
White Glove Delivery cost varies with shipment weight. Starting at $150 for up to 240 pounds. Each additional 20 pounds (or portion thereof) is an additional $15.
White Glove Delivery is performed by one or two people depending on the size of the pieces ordered and whether or not flights of stairs are involved.
Need more info or have questions? See our Shipping & Delivery page. Or email, call, or chat with us! We'll be happy to discuss with you.
* In cases where our freight carrier charges a surcharge due to its difficulty in reaching a particular destination (e.g. an island), additional charges will apply. We will contact you in such cases to alert you to the charges, and if necessary, cancel the order.