Standout Designs is the exclusive source for Standout Designs solid wood media consoles and accessories. Orders can be placed online 24/7 or by phone, Monday-Friday, 9AM - 5PM ET, excluding major holidays. We ship to the continental United States and Canada only.
Have questions? We are happy to help via this form or by toll-free telephone at 877-325-9663 (US-REAL-WOOD) during business hours.
Payment for your order can be made by major credit card, PayPal Express Checkout, or check or money order. Credit card payments are authorized when you place your order. The transaction may show as PENDING on your credit card statement and will not impact your credit card balance until payment is collected. Payment is collected about 48 hours before your order ships or is available to ship but delayed at your request. Credit authorizations are valid for 28 days. If an item is backordered more than 28 days, we may need to obtain credit card information again. Orders paid by check will ship after the check has cleared.
Standout Designs collects Pennsylvania state sales tax (6%) on orders shipped to locations within the state of Pennsylvania. Sales tax is collected on goods and shipping charges. We do not collect sales tax for any other state. Canadian customers will pay any PST/GST through a customs broker, not through Standout Designs.
Free Threshold Delivery is included with your console purchase. It is performed by one person with a dolly or hand truck. You may need to help steady larger items (like the Haven EX 82w) on the dolly or hand truck.
White Glove Delivery cost varies with shipment weight. Starting at $150 for up to 240 pounds. Each additional 20 pounds (or portion thereof) is an additional $15.
White Glove Delivery is performed by one or two people depending on the size of the pieces ordered and whether or not flights of stairs are involved.
Need more info or have questions? See our Shipping & Delivery page. Or email, call, or chat with us! We'll be happy to discuss with you.
* In cases where our freight carrier charges a surcharge due to its difficulty in reaching a particular destination (e.g. an island), additional charges will apply. We will contact you in such cases to alert you to the charges, and if necessary, cancel the order.