Nobody likes to make a purchase (especially a large purchase) only to discover a short while later that the same purchase is now offered for a lower price. No worries! We are pleased to offer you this guarantee:
Worry-Free Price Guarantee
For 30 days after you place your order with us (or we ship your backorder), if you see us advertise on our web store the same bundle of goods for less, let us know while that better offer is in effect and we will refund the difference.
Q: What do you mean by "same bundle of goods for less?"
A: The total price of the items after any applicable discounts and before any sales tax or shipping.
Let's say, for example, that you buy a console for $100 off and an accessory at regular price. Ten days later, you see us offering that accessory for $50 off and the console still for $100 off. In that case, you would qualify for a $50 refund. But, if the console were back to regular price, you would not qualify for a $50 refund because the total price of the goods ten days later would not be not less than you paid.
Q: Does this guarantee apply to purchases make between Thanksgiving and the following Monday (aka Black Friday / Cyber Monday)?
A: Yes! So you can order at the end of October knowing you won't miss out on a better "Black Friday" offer. Plus, you will have your furniture before Christmas and maybe even before Thanksgiving.
Q: How do I notify you?
A: You can notify us via email, online chat, or telephone call.
Q: How long will it take to get my refund?
A: Refunds will be issued within 10 business days of us verifying your eligibility, usually sooner.
Q: Are there any exclusions?
A: Yes. This guarantee applies to new and current items, not items sold as "clearance" or "refurbished" or "samples."
Q: Must I purchase direct from Standout Designs for this guarantee to apply?
A: Yes. This guarantee applies to purchases made from Standout Designs directly.
Still have questions? Contact us and we'll be happy to discuss.
Standard Delivery is included with your console purchase. It is performed by one person with a dolly or hand truck. You may need to help steady larger items (like the Haven EX 82w) on the dolly or hand truck.
White Glove Delivery cost varies with shipment weight. Starting at $120 for up to 240 pounds. Each additional 20 pounds (or portion thereof) is an additional $15.
White Glove Delivery is performed by one or two people depending on the size of the pieces ordered and whether or not flights of stairs are involved.
Need more info or have questions? See our Shipping & Delivery page. Or email, call, or chat with us! We'll be happy to discuss with you.
* In cases where our freight carrier charges a surcharge due to its difficulty in reaching a particular destination (e.g. an island), additional charges will apply. We will contact you in such cases to alert you to the charges, and if necessary, cancel the order.