OOTS Freight Notice

IMPORTANT: Your furniture will ship via freight truck. Home delivery is by appointment, on weekdays, and during normal business hours. Standard Delivery is FREE*. White Glove Delivery is extra (and required for inside delivery if you have more than a few external steps). You can look up transit time and White Glove rate below.*

*In rare cases, a surcharge applies for hard-to-reach places (e.g. certain islands); we will contact you in such cases to review.

Freight Shipping

ABF Freight is our preferred freight carrier. A highly-regarded national company, it does a fantastic job transporting our high-value furniture to our customers.

FREE Standard Furniture Delivery

Standard Delivery is performed by one person with a dolly or hand truck. You may need to help steady larger items (like the Haven EX 82w) on the dolly or hand truck.

  • Furniture will be brought to your home and out of bad weather. This is normally into your home but might be into the garage at delivery person's discretion.
  • If you live in an apartment building, a freight elevator is required to deliver above the ground floor.
  • If you require unpacking, placement, dunnage removal or stair carry beyond a few external steps manageable with a hand-truck, choose White Glove Delivery.

Need more info or have questions? See our Shipping & Delivery page. Or email, call, or chat with us! We'll be happy to discuss with you.

WHITE GLOVE DELIVERY

White Glove Delivery cost varies with shipment weight. Starting at $120 for up to 240 pounds. Each additional 20 pounds (or portion thereof) is an additional $15. (Standard Delivery is included for no additional charge.)

White Glove Delivery is performed by one or two people depending on the size of the pieces ordered and whether or not flights of stairs are involved.

  • Your furniture will be brought to the room of your choice, unpacked, and positioned. Dunnage will also be removed upon request.
  • Additional charges will apply to carry the furniture up/down more than two flights of internal stairs. Please contact us for more information.
  • Per our return policy, you must retain the packaging, including the shipping pallet, in order to return a furniture piece.
  • The delivery team does not install shelves, door glass, or accessories nor do they handle electronics.
  • White Glove Delivery is available to most USA customers. Canadian customers can contact us for a White Glove Delivery quote. Not available to all areas.
  • White Glove Delivery adds 1-3 business days to transit time.

Need more info or have questions? See our Shipping & Delivery page. Or email, call, or chat with us! We'll be happy to discuss with you.