Shipping and Delivery (Mobile)

Overview

Standout AV furniture ships via national freight carrier to the continental United States and Canada. Deliveries are Monday-Friday by appointment during normal business hours, excluding major holidays. Delivery windows are typically between 2-4 hours. Your must be present to inspect and sign for the shipment. Non-furniture items shipping separately go UPS or other parcel service.

See below for more about shipping options and costs, transit times, and arranging/taking delivery.

What will my furniture delivery cost?

The table below explains furniture freight delivery charges to the continental United States. We also deliver our furniture to Canada.

American FlagDelivery to the continental USA

Standout Designs Delivery Map of USA
 
EAST
1st Furniture Item
(each add'l)
WEST
1st Furniture Item
(each add'l)
Super-Saver
Customer-Assisted

Learn More

$199 ($50) $299 ($100)
Standard
Lift-Gate Truck

Learn More

$259 ($50) $359 ($100)
White Glove
2-Person with stair carry

Learn More

$379 ($100) $479 ($200)
Add the amount in parenthesis for each additional furniture piece.

Example: You live in NY and order a console plus two media towers.

Super-Saver is $299 ( $199 plus $50 for each of the two towers).

Additional Freight Charges May Apply in Limited Cases

Some hard to reach places (e.g. Martha's Vineyard and other islands, weather-ravaged areas) might be subject to extra charges imposed by our carrier. If this applies to your order, we will contact you to discuss the additional cost prior to charging or shipping your order.


 Canadian FlagDelivery to Canada

The table below explains delivery charges to Canada. Rates are in US$.

Customs brokerage fees and local sales taxes are not included and are not collected by Standout Designs. 

 
Standout Delivery Map - Canada
 
EAST
1st Furniture Item
(each add'l)
WEST
NORTHEAST
1st Furniture Item
(each add'l)
Super-Saver
Customer-Assisted

Learn More

$229 ($50) $329 ($100)
Standard
Lift-Gate Truck

Learn More

$289 ($50) $389 ($100)

Add the amount in parenthesis for each additional furniture piece.

Example: You live in Ontario and order a console plus two media towers.

Super-Saver is $329 ( $229 plus $50 for each of the two towers).

Additional Freight Charges May Apply in Limited Cases

Some remote locations may be subject to extra charges imposed by our carrier. If this applies to your order, we will contact you to discuss the additional cost prior to charging or shipping your order.

More Information About Brokerage Fees and Local Taxes

GST/PST is additional and is not collected by us. You must engage a broker to speed your furniture through customs. We recommend Pacific Customs Brokers Ltd. ("PCB") The fee for Standout customers is CA$110 plus a nominal credit card processing fee. You can contact PCB at 888-538-1566 for more information. We can also work with a different broker that you designate.

[top]


What is Standard Delivery?

Available to American Flag and Canadian Flag customers.

Standard Delivery is made by one driver with a 28-foot tractor trailer equipped with a lift-gate (elevator) at the rear. The lift-gate allows the driver to safely lower your furniture down from the truck on his or her own.

Using a hand-truck or dolly, the driver will wheel your furniture into your garage at a minimum and through the front door if feasible in the driver's judgment. If you live in an apartment building, a freight elevator is required to deliver above the ground floor.

 

This service does not include the unpacking of your furniture, taking the packaging away, or stairs beyond a few external that are manageable with a hand-truck. Please choose White Glove if you want any of these services.

[top]


What is Super-Saver Delivery?

Available to American Flag and Canadian Flag customers.

This method is the same as Standard Delivery (see above) except that you will need to help the driver take your furniture down off the back of the truck because the truck will not have a lift-gate. It is just as fast and less expensive because there is no lift-gate charge. 

IMPORTANT: To take advantage of this option, your delivery address must accommodate a 53-foot tractor-trailer. If not, please choose Standard or White Glove Delivery.

[top]


What is White Glove Delivery?

Available to American Flag customers.

This option is particularly useful to customers with several external stairs or internal stairs that must be traversed. It adds a day or two more in transit time.

Two delivery people will take your furniture to your room of your choice, up or down up to two flights of stairs as required. They will unpack it, position it, and remove the packaging. Please contact us or add a note to your order if you have more than two flights.

The delivery team does not install shelves, door glass, or accessories nor do they handle electronics. Please note that original packaging materials are required to utilize our return policy.

In areas where ABF Freight does not provide White Glove service directly, deliveries will be made with HomeDirect USA, a national White-Glove delivery company.

To ensure a smooth delivery, ABF Freight and/or HomeDirect USA will be in touch to discuss the particulars with you.

[top]


Why do some products recommend White Glove Delivery?

Some of our furniture products are exceptionally large and heavy, like the Haven 82" AV console, making them a bit much for one driver to handle alone with just a hand-truck. Unless you are prepared to significantly help the driver, Standard Delivery and Super-Saver Delivery are not recommended for these items.

Some large tv consoles are best delivered White Glove

[top]


What does "Ships Freight" mean?

Standout solid wood tv furniture is delivered by ABF Freight.

You may have noticed that furniture items show "Ships Freight." Our furniture products are too large and too valuable to ship via parcel services like UPS and FedEx. So we ship them LTL ("less-than-truckload") truck. Our preferred carrier, ABF Freight, is a national company with a stellar reputation for fast, courteous and careful delivery of large and valuable goods.

[top]


Why do you charge for delivery? Why are some places more?

You have probably heard this expression: "There is no such thing as a free lunch." It stands for the commonly accepted notion that you don't get something for nothing. Truth be told, online stores that advertise "Free Shipping" have factored the shipping charge into the price of the item. You ARE paying for shipping.

At Standout Designs, we let you choose the level of service, so you only pay for the service you require. We also ship on sturdy pallets that increase shipment weight but also decrease the chance for disappointing transit damage. So does our use of ABF Freight to handle our goods. ABF consistently has one of the lowest if not the lowest cargo claim ratio in the industry year after year. No one likes receiving a damaged piece of expensive furniture. 

Likewise, our shipping rates reflect the reality that it costs considerably more to move a pallet of furniture 2000 miles than 200 miles. This has become more stark in recent years due to the surge in fuel prices. Our warehouse is in central Pennsylvania. So our customers out West pay more for delivery. Our customers in Northeast Canadian provinces also pay more given higher costs reflecting different cross-border charges and more remote addresses.

[top]


When will my furniture order ship?

If all furniture items on your order are in stock, we typically ship your order the next business day (possibly the same day if we receive your order early enough in the morning). If there are furniture items that we need to build, lead times vary from 1-8 weeks depending on the item and if we already have an available units in process. If some of your furniture items are in stock, we can split your shipment for an additional $100 fee. 

[top]


How long does it take to receive my shipment after it ships?

Your shipment will most likely take from 1 to 5 business days in transit to reach you. To give you a general idea of transit time, here is a map provided by our carrier primary carrier ABF showing transit times from our central Pennsylvania warehouse. White Glove Delivery adds an extra 1-2 days. Please note that some shipments may ship Con-way Freight instead.

Delivery to some zip codes might be longer. You can use our Transit Time Calculator on any furniture product page to estimate your specific transit time. You can find it on the BUY NOW tab at the bottom of the SUMMARY box on the right side of the page. Click TRANSIT TIME and enter your delivery zip code. In some cases, you need to select your particular city. 

 

[top]


When and how do I take delivery of my furniture?

ABF and Con-way deliver by appointment on weekdays during normal business hours except for major holidays like New Year's, Memorial Day, July 4, Labor Day, Thanksgiving and Christmas. Residential deliveries most often take place in the afternoon given the traffic patterns of many areas. Appointment windows are generally 2-3 hours. The carrier will contact you to schedule or you can use the contact information we provide you when we ship. If you have special needs, contact us and we will work with the carrier to see what accommodation can be made.

You must be present to inspect and then sign for your furniture. Our packaging is designed to allow quick access: cut the plastic bands around the carton and slip off the top. Then remove the protective foam. If the delivery person does not allow a quick inspection, please note that on the delivery receipt.

[top]


What if I won't be available to receive my shipment for a while?

Need your delivery on a certain day of the week? Want to wait until renovations are complete? Need to wait until after closing on your new home? No problem. Just let us know. You can still order now - we don't charge you until we ship. We are happy to work with you to coordinate shipment and delivery around your schedule.

[top]


What if there is transit damage?

Though we pack our Standout furniture very well and ship each piece on a sturdy pallet to protect it, transit damage may still occasionally occur. Please note any damage on the delivery receipt or refuse delivery. Then notify us by calling 877-325-9663 (leave a message if after hours). Pictures are always helpful. We will work diligently to remedy any and all concerns.

In some cases, we can send a part (e.g. door frame), so it may be more convenient to accept delivery. In others, it may be appropriate to reject delivery. 

[top]


Will I receive updates about my order?

You can check the status of your order by logging into your account and viewing its status. If an item is backordered and we have an estimated ship date, you will see it in on the order status page. If it has been a while, we typically call as the ship date approaches just to make sure you will be available to accept delivery. When we do ship, you will receive an email with tracking information.

[top]


How do I decide which delivery method is best for me?

Here are some factors you will want to consider. Contact us if you need to discuss!

Choose Super-Saver Delivery if ...


You don't mind helping the driver with unloading the furniture from the truck and possibly helping him or her get it into your home.

Your street can accommodate a 53-foot (full size) tractor-trailer. 

Choose Standard Delivery if ...


You prefer to not help the driver unload your furniture from the back of the truck (some assistance might be needed to get it into your home)

Your street cannot accommodate a 53-foot (full size) tractor-trailer.

Choose White Glove Delivery if ...


You have more than a few external stairs or need the furniture carried up or down internal stairs (two flights included in the fee)

You would like your furniture placed in your room of choice, unpacked, positioned and the packing materials taken away.

[top]


Can I pick up my furniture instead?

In most cases you can arrange with ABF or Con-way to pick up your shipment at the nearest freight terminal. Please be sure to still inspect it for damage.
[top]