Have a question, comment, or concern? We'd love to hear from you. Here's how you can contact us.
Want an easy way to remember our number? It's 1-U-S-R-E-A-L-W-O-O-D! Our sales and customer service office is typically open Monday-Friday, 9 AM - 5 PM, Eastern Time, except some holidays. You can always leave a message and we will get back in touch to help you as soon as we can. At times, our small and eager to please staff might be on the phone with other customers or otherwise indisposed. If necessary, please leave us a message!
You can email us by using the email button on the bottom left of each page.
Our mailing address is:
4075 Linglestown Road #233
Harrisburg, PA 17112
If you see the option to chat on the lower right of your browser's screen, we are available to chat!
Free Threshold Delivery is included with your console purchase. It is performed by one person with a dolly or hand truck. You may need to help steady larger items (like the Haven EX 82w) on the dolly or hand truck.
White Glove Delivery cost varies with shipment weight. Starting at $150 for up to 240 pounds. Each additional 20 pounds (or portion thereof) is an additional $15.
White Glove Delivery is performed by one or two people depending on the size of the pieces ordered and whether or not flights of stairs are involved.
Need more info or have questions? See our Shipping & Delivery page. Or email, call, or chat with us! We'll be happy to discuss with you.
* In cases where our freight carrier charges a surcharge due to its difficulty in reaching a particular destination (e.g. an island), additional charges will apply. We will contact you in such cases to alert you to the charges, and if necessary, cancel the order.