Standout Used to Exemplify Quality on TODAY Show [Play Video]

Furniture Buying Secrets for Savvy Shoppers [Play Video]

Return Procedure

We hope you will be satisfied with your Standout furniture. However, if you wish to return an item, the terms and procedure below apply.

STEP 1. Request an RMA Number within 7 Calendar Days

Request a Return to Manufacturer Authorization Number (RMA) within 7 days of delivery.

Example: For goods delivered January 10, you must request an RMA by midnight January 17.

To request an RMA Number:

• Click My Account and log in
  
• Click View Past Orders
  
• Click the Order containing the item to return
  
• Scroll down to How to Return a Product
  
• Click Request a Return Authorization Number

You can also submit your RMA request by calling 1-877-325-9663. If a customer service representative is not available, leave a message with the following details:

• Name
• Order Number
• Telephone Number
• Reason for requesting a return

IMPORTANT: Please do not request an RMA via email as delivery cannot be guaranteed.

STEP 2. Repack the Item

Carefully pack the item in its original packaging in the same manner in which it shipped to you. This is especially important for large furniture items. You are responsible for the item’s safe return to us. Please call us if you need guidance.

Plainly write on the outside of the box the Return Authorization Number issued to you.

STEP 3. Arrange for Con-way Freight to pick up the item

A Customer Service Representative can help coordinate a pick up by Con-way Freight.

Procedure Upon Receipt of Return

Upon receipt, your returned items will be inspected. In certain circumstances, a usage or restocking fee may apply. You will then be credited using the method used to make the purchase. Shipping charges are not refundable and return shipping charges will be deducted from refund amount unless paid by you. The return of an item purchased during a reduced shipping promotion will result in the above credit less our actual shipping cost.

Help us keep prices as low as possible: please use the resources provided on our site to make the right purchase decision for you and avoid unnecessary returns!